Thank you

We have a dedicated Support Center for all of your support needs. It includes our Documentation and Ticket system for any questions you have. We usually get back to you within 12-24 hours.

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Ticket system

To help us solve your request quickly, please follow these steps before submitting a new ticket:

1. Make sure you are running the latest version of this template.
2. If you use the source kit, run npm install in norio-html-dev and confirm npm run dev or npm run build succeeds.
3. Check this documentation for the answer — especially Development, Design Tokens, and Customize.
4. Disable any extra scripts you added on top of the template and see if the issue remains.
5. If you still have the issue, submit a ticket with the URL of the page and a short description of the expected vs actual result.

Item support includes:

• Answering technical questions about the item’s features
• Assistance with reported bugs and issues
• Availability of the author to answer questions

However, item support does not include:

• Customization services
• Installation services